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Manuals, Troubleshooting Guides & FAQs

You will find a list of downloadable manuals, troubleshooting guides and FAQs by clicking on the link below:
Manuals, Troubleshooting Guides & FAQs

Spare Parts
To purchase spare parts you will find a complete list of all the spare parts we stock by clicking on the links below. If it is not on our website we are unable to supply it. Spare parts are not able to be broken down into smaller parts and only come as shown on our website:

Aercus Instruments Spare Parts
Davis Spare Parts
La Crosse Spare Parts

Faults
For help with AERCUS INSTRUMENTS products please see our detailed Troubleshooting Guide here:
Aercus Instruments Troubleshooting Guide

For help with DAVIS products please contact the Australian Davis distributor here:
http://www.davisinstruments.com.au/

For help with LA CROSSE products please contact the Australian La Crosse distributor here:
http://www.lacrossetechnology.com.au/support

For help with TESA products please contact the Australian TESA distributor here
http://www.lacrossetechnology.com.au/support

For help with Netatmo products please start at their helpcentre:
https://helpcenter.netatmo.com/en-us

For all other products please contact us by creating a support ticket to the below. TO ENSURE A PROMPT RESPONSE please include as much of the following information as possible: product brand and model number, date and location of purchase, invoice number.

Please Note: Stock is not held at our Mascot office. We are also unable to accept returns without a completed RMA form so if you wish to return an item for any reason you MUST contact our staff first using the form on this page. No products can be viewed or returned to the Mascot address.

Hours:
Mon-Fri 10:00am - 4:00pm

Postal address:
Suite V71, 38 Ricketty St, Mascot, NSW 2020 (Office closed due to Covid-19)

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